Shipping & returns

SHIPPING

We will ship your order using the fastest, safest, and most reliable method possible. Once your items are received by our delivery partner, you will be contacted to schedule a delivery date and time.

RETURNS

Any purchase directly from Serta.ca is covered under our 100-Day In-Home Trial. Starting on the day of delivery, we recommend sleeping on your new mattress for a minimum of 30 days to allow your body to adjust. In the event you decide this mattress isn't right for you, and you’re within the 100-Day In-Home Trial, contact us by phone at help@serta.ca or at 1-888-875-5999 and we can coordinate a return. Please note that the 100-Day In-Home Trial applies only to purchases made on Serta.com.