What’s Covered Under Warranty?
Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. We pride ourselves on our Quality Assurance program and having a very low product return rate. If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%.
Comfort vs. Product Defect
Every individual has unique comfort needs. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a very firm mattress. And, the person that loves the pillow top mattress probably wouldn’t like sleeping on the very firm mattress. If a mattress isn’t comfortable for you, it doesn’t mean that there is a problem with the quality of the product; rather, it means that this particular mattress model isn’t the right match for your comfort needs.
Why won’t Serta replace my mattress under warranty if it’s not the right comfort match for me?
If a mattress is uncomfortable for you, this does not mean that there is a product defect present. It may be that the mattress is simply too soft or too firm for your body’s unique needs, and replacing your mattress model with the same model will not alleviate the problem. When you purchase a new mattress, it is important that you speak with your retailer to understand your return and/or exchange options under the store’s policies. It is also important that you take your time when selecting a new mattress, to insure that you are picking the right comfort match for you. After all, you will sleep on your mattress every night for years to come.
If the dealer cannot be reached, please contact Serta Customer Support.